1. Confidently take control of the sales opportunity?

2. Deflect early demands on discounts and incentives?

3. Effectively manage different customer behaviours?

4. Create a positive and professional impact on the customer?

5. Use the meet and greet stage to build rapport and a relationship with the customer?

6. Get full personal details from the customer - name, email, telephone and address contact details?

7. Structure the sales opportunity according to the customers starting point?

8. Use productive questions to establish the basis of a sale?

9. Talk finance and refer customers to financial advisors to qualify a sale?

10. Listen to the customer more than you talk?

11. Engage customers in rational conversation about the current economy?

12. Maximise all your sales zones?

13. Get customers to give you feedback to gain ongoing commitment to a next step?

14. Ask questions that build the relationship and at the same time, progress the sale?

15. Talk in headlines and avoid overpresenting and underclosing?

16. Inspire customers to buy from you?

17. Engage the rational aspects of the sale before maximising the emotional aspects?

18. Maximise the perception of the property's value and the reputation of the developer?

19. Engage customer emotion and influence positive feedback throughout the demonstration?

20. Build the essential elements of demonstration so that the customer says 'yes' more?

21. Creating customer urgency to make a buying decision?

22. Confidently and constantly asking for the sale; little and often?

23. Work objections out with the customer and get to positive solutions?

24. Gain commitment in principle before your negotiate a deal?

25. Maintain credibility with customers when agreeing the terms of the sale?

26. Effectively use your incentives and facilitators to protect your profitability?

27. Tailor a potential sale for management approval?

28. Consistently score highly on mystery shops?

29. Maximise visits to site from incoming telephone enquiries?

30. Use email and the internet to interact and develop rapport with customers?

31. Nurture a sale over a series of planned events through next stepping?

32. Re engage customers' interest through follow up calls and get confirmed re visit appointments?

33. Stay self motivated and positive?

34. Manage and accelerate the customer's journey to secure the sale to Exchange?

35. Contribute to high levels of customer satisfaction through company customer feedback?