We believe in Mystery Shopping....

.... see what we think

We believe in Mystery shopping as a really great development tool and we work with mystery shopping companies to undertake site visits, telephone shops and e-based sales enquiries on live sites.

Mystery shops have long played an important part in the new home sector and the mystery shop process, with video, provides an excellent means of performance feedback for an individual, it is however often used as a substitute for the individual being observed and coached by a Sales Manager.

We don’t believe mystery shopping being a substitute for a sales manager to manage their team performance however it is rare to meet a Sales Manager who has the ability to provide feedback from a mystery shop that has the impact of changing behaviour – that’s something we’re good at.

The combination of a lack of ability to give feedback and coaching together with less time spent with sales consultants on-site leads to a poor developmental relationship and a lack of motivation to improve sales performance – we can assist.

We offer a complete mystery shop programme that monitors the sales and service standards offered by an individual site and drives the site based team to improve their collective performance. This can be through a regular, we recommend quarterly, mystery shop; an email enquiry, a recorded telephone call, and a video site visit.

Let us manage the mystery shop project for you, report and follow up on the performance of your team. Let us help you to help your team